You may return the Steins of Science within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
The Black Blood of the Earth, as a perishable good, cannot be returned. If there is a problem with your BBotE, please contact us so we can try to figure out what went wrong.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly thanks to Paypal. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that restrictions may arise on BBotE, as international quarantine regulations are prone to change.
Yes, we can ship to APO addresses, although FOBs may experience very significant lags in delivery time. We do not recommend shipment of BBotE to a FOB APO. We take no responsibility if the military diverts your package for a three week jaunt to Tierra Del Fuego before it gets to you.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based as well as size based as the packaging to protect fragile items can get somewhat bulky. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International shipping will go express mail to minimize the time in transit. Domestic US shipping has the option of either priority or express, your choice.